Privacy Policy

 

Commitment to Privacy

Zarina Country Cabins values your privacy and is committed to protecting your personal information. We comply with the Federal Privacy Act 1988 and the Australian Privacy Principles (APPs) to ensure the proper handling, storage, and protection of your personal data.

How and Why We Collect Personal Information

We collect personal information to provide accommodation services, manage bookings, and enhance customer experiences. Personal information may be collected when you:

  • Make a booking through our website, phone, or email
  • Subscribe to our newsletter or updates
  • Contact us with an enquiry
  • Provide feedback or participate in surveys
  • Engage with us through social media platforms

The personal information we collect may include your name, contact details, payment information, and any special requests related to your stay.

Use and Disclosure of Personal Information

We only use and disclose personal information for purposes directly related to providing our services, including:

  • Managing reservations and payments
  • Communicating booking confirmations, updates, or special offers
  • Ensuring compliance with legal and regulatory obligations

We may share personal information with trusted third parties where necessary to provide our services, including:

  • Online booking platforms and payment processors
  • IT service providers who assist in managing our systems
  • Government authorities where legally required

Zarina Country Cabins does not sell or disclose personal information to third parties for marketing purposes without your explicit consent.

Payment Processing via Stripe

We use Stripe as our secure online payment provider. When you make a payment, your payment details are processed directly by Stripe and are subject to their Privacy Policy. You can review their policy here: https://stripe.com/au/privacy. Zarina Country Cabins does not store or have direct access to your credit card details.

Security of Personal Information

We take reasonable steps to protect the personal information we hold from misuse, loss, unauthorized access, modification, or disclosure. Security measures include:

  • Secure payment gateways
  • Encrypted data transmission
  • Restricted access to personal data by authorized personnel only

However, while we take reasonable precautions, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Cookies and Website Tracking

Our website may use cookies and similar tracking technologies to enhance user experience and analyze website traffic. You can modify your browser settings to refuse cookies, though this may affect website functionality.

As a Queensland accommodation provider, Zarina Country Cabins complies with relevant consumer protection and record-keeping obligations under:

  • The Australian Consumer Law (ACL)
  • The Queensland Fair Trading Act 1989
  • Local council and public health regulations concerning guest records and emergency contact information

We may be required to retain guest information for legal compliance, taxation, or audit purposes.

Access, Updates & Complaints

If you wish to access, update, or correct your personal information, or if you have a complaint regarding your privacy, please contact us. We will respond to privacy-related requests within a reasonable timeframe.

By using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information in accordance with this policy.